We moved house on 10th June.
It took Severn Trent Water a day to change our contract. Scottish Power - a day. Sky TV - two days. Driving licence change - a week.
BT broadband? 91 days and 4 hours.
Incredible incompetence, a lack of customer care and an Openreach operation out of control meant we went around in circles for a long time. All BT seemed able to do was the equivalent to switching an appliance off at the mains, and then back on again, hoping against hope that it works next time around.
I'd like to record here my thanks to all my friends who helped me bombard BT with tweets. Over 200 tweets were sent and I'm sure that was one of the main reasons we got somewhere in the end.
It doesn't seem right that Openreach can dictate what company we use either. We started with Sky, because of the good deal they had. But a month in and a few 'failed connections', Openreach said that they were 'unable to support' another provider. So I had to move to BT. Twice the cost. Half the service.
And that's when the real fun began. It turns out that BT Retail have no say over what BT Openreach do. Or in my case, don't do.
My thanks to Tracey and Robbie from BT Retail for their persistence on my behalf. But in this day and age, to take 91 days without any good reason beyond a 'software problem' is not acceptable.
One of the tweets I sent a number of times referred to BT being 'the worst company in the world'. I stand by that. Don't use them. Unless, like me, you have to.
It took Severn Trent Water a day to change our contract. Scottish Power - a day. Sky TV - two days. Driving licence change - a week.
BT broadband? 91 days and 4 hours.
Incredible incompetence, a lack of customer care and an Openreach operation out of control meant we went around in circles for a long time. All BT seemed able to do was the equivalent to switching an appliance off at the mains, and then back on again, hoping against hope that it works next time around.
I'd like to record here my thanks to all my friends who helped me bombard BT with tweets. Over 200 tweets were sent and I'm sure that was one of the main reasons we got somewhere in the end.
It doesn't seem right that Openreach can dictate what company we use either. We started with Sky, because of the good deal they had. But a month in and a few 'failed connections', Openreach said that they were 'unable to support' another provider. So I had to move to BT. Twice the cost. Half the service.
And that's when the real fun began. It turns out that BT Retail have no say over what BT Openreach do. Or in my case, don't do.
My thanks to Tracey and Robbie from BT Retail for their persistence on my behalf. But in this day and age, to take 91 days without any good reason beyond a 'software problem' is not acceptable.
One of the tweets I sent a number of times referred to BT being 'the worst company in the world'. I stand by that. Don't use them. Unless, like me, you have to.
No comments:
Post a Comment