So lets’ recap why I can’t blog so often, tweet so often, or
do my work properly....
This is day 41 without broadband and you are no nearer a
solution. Just so you know, this is the story so far....
We moved house on 10th June. The electric contract
took a day to transfer. The water services took a day. Sky TV took two days. The
Post Office took a week to change the address.
And BT have taken 41 days. And counting.
First I went for a Sky package. BT Openreach apologised when
the first deadline was missed. They said they had sent the instruction to the
wrong exchange. A week’s delay. Then, when the second deadline was missed, they
said they had lost the link with the phone number. Funny that one, as it’s
their phone number. Finally, after a month of trying, Sky were told by BT
Openreach that they were unable to facilitate a service at the required
exchange.
So.... Unwind the deal with Sky and go to BT. Twice the
cost. Half the service.
Two week delay while BT retrieve the phone line from Sky.
Then.... surprise, surprise.... deadline is missed. Re-scheduled for the next
day. Missed again. ‘Give us 48 hours and we’ll have it sorted’. 48 hours later,
next deadline missed.
A call from a BT specialist is promised on Friday. No call. ‘Sorry’
they say, ‘we’ll call Monday on your mobile.’
Text on Monday ‘we were unable to contact you’. That will be
contacting me on the mobile that is in front of me and hasn't rung this morning
then?
British Telecom- a monolithic monopoly with no controls and
no customer care.
I have no choice but to sit it out and hope that somewhere in
that organisation, someone cares enough to do something. Someday.
